We try and get orders out as soon as possible after it has been placed. If you have made an error and need to change something on an order, please email us as soon as possible. 

• Contact us: info@shopaltra.com

• Provide the order # and your name.
• Inform us about what needs to be changed.

We pride ourselves with providing high-quality products to customers. However, if there is an issue with a product, please contact us: info@shopaltra.com

Ensure that: 

• You provide PROOF OF PURCHASE and the ORDER NUMBER. 
• An image of the defected product, clearly depicting the issue. 
• Your current address.

Once you have completed the above, our customer service team will assist further. 

If you have entered the wrong email address or simply want to change the email address for an account, please contact us: info@shopaltra.com

Please ensure that you provide the current email, and the email you wish to change to. 

We accept the following payments: 

• Most major credit cards
• Apple Pay
• Google Pay
• PayPal

For more info, contact us: info@shopaltra.com

If you wish to delete your account, please contact us: info@shopaltra.com

When contacting us regarding account termination, please ensure that: 

• You use the subject title 'Account Termination'.
• Provide the email address used for the account you wish to delete.
• A reason as to why you want to terminate your account.

We try and get orders out efficiently and quickly after it has been placed. If you wish to cancel an order, please email us as soon as possible.

• Contact us: info@shopaltra.com

• Provide the order #.
• Reason as to why the order is being cancelled.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

• The price paid for the goods,
• The insurance cost,
• The shipping cost.

Your 100% satisfaction is important for us. We offer a 60-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 60-days Return & Exchange Policy, since the day the item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@shopaltra.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

We ship to the following countries:

- United States

- Australia

- New Zealand

- United Kingdom

- Canada

- Germany

- France

- Ireland

- Sweden

- Belgium

- Denmark

- Finland

- Norway

- Spain

- Netherlands

For more info, contact us: info@shopaltra.com

We offer FREE EXPRESS SHIPPING on all orders. 

We currently offer FREE EXPRESS SHIPPING on our products. Shipping times depend on your location.

For more info, contact us: info@shopaltra.com